Return & Refund and Class Policies

Group and private lessons, events and studio rentals 

Payment Methods:

  • We accept all major credit and debit cards, cash and checks. A valid debit or credit card is required to be on file for autopay and team memberships. There will be a $25 fee applied to returned checks. 

All sales are final on group classes, workshops, socials, special events, gift certificates and private lessons.


Group, private lesson, gift certificate, social and special event policies:

Group classes:

  • Group class drop-in purchases ($20/class) must be used within 30 days of the date of purchase. After the 30 day window, any unused drop-ins on a customer’s account will be forfeit and no credit or refund will be extended.

  • Five-class pass: All group five-class passes must be used within three months of the date of purchase. Five-class passes expire 3 months from the date of purchase. Five-class passes may be transferred to another student but will keep the same expiration date. No refunds or credits will be extended for five-class passes.

  • Ten-class pass: All group ten-class passes must be used within six months of the date of purchase. Ten-class passes expire 6 months from the date of purchase. Ten-class passes may be transferred to another student but will keep the same expiration date. No refunds or credits will be extended for ten-class passes.

  • Unlimited month membership: All unlimited monthly membership options expire 30 days from the date of purchase. At the management’s discretion, there may be limitations on what classes, workshops or events are included in the unlimited month. Unlimited months are non-transferable. No refunds or credits will be extended for unlimited month memberships. Additional terms and conditions may apply to autodraft unlimited month memberships.

  • In the event of an injury or illness lasting longer than 10 days, class passes and month memberships may be extended with a doctor’s note. An extension will not occur without a doctor’s note and extensions will not occur retroactively. As soon as the injury or illness is diagnosed, the student must contact Holy City Salsa and provide the doctor’s note. The pass or membership will be extended according to the doctor’s recommendation. If a student fails to contact Holy City Salsa and provide a doctor’s note prior to the expiration of the class pass or membership, the class pass or membership is forfeit. 

  • If a student moves permanently more than 50 miles from Holy City Salsa before the expiration of class pass, the student may transfer the unused portion of the pass to another person. The expiration date will remain the same after the transfer. There will be no retroactive transfers. If the student has not asked for a transfer of the pass prior to it’s expiration date, it will be forfeit.

  • In the event of unforeseen circumstances, including extreme and hazardous weather, classes may be cancelled. If Holy City Salsa closes for more than 5 days due to extreme weather or other unforseen circumstances, an appropriate extension will be made to class passes and memberships. 

  • The group class schedule and scheduled instructors may change without notice. There is no guarantee that the same group class will be offered every month and there is no guarantee on who will be instructing the class. Holy City Salsa reserves the right to cancel or modify classes for holidays, special events and other situations.


Team Memberships: 

  • Students committing to a performance team must commit to the performance team season and agree to pay the monthly team membership during the duration of season. 

  • Students have one week from the beginning of the performance team season to quit the team without penalty and they will be refunded their team fee minus any already attended classes or rehearsals and a $10 admin fee. 

  • If a student quits a team for a reason other than an injury or illness (with a doctors note) or moving more than 50 miles from Holy City Salsa, the student is liable for all team payments. 

  • If a student provides a doctors note detailing an injury or illness that prevents the student from participating in the performance team, the student will be refunded any unused portion of the team fee and will not be liable for remaining payments beginning on the date the doctors note is provided. 

  • If a student moves more than 50 miles from Holy City Salsa after the start of the team season, the student will be refunded any unused portion of the team fee and will not be liable for remaining payments. 

  • The team rehearsal schedule and scheduled instructors may change without notice. Every effort will be made to keep the same day and time for team rehearsals but in the event of extreme weather, holidays or other instances beyond the control of Holy City Salsa, team rehearsals may be cancelled or moved. 


Gift certificates:

  • All gift certificate purchases are non-refundable. Gift-certificates expire one year from the date of purchase, no exceptions will be made. No refunds, credits or extensions will be given on gift-certificates. 


Private lessons:

  • All private lesson sales are final. An unused private lesson drop-in will stay on a students account for 30 days. After the 30 day window, an unused private lesson drop-in will be forfeit. 

  • A credit or debit card must be on file for all private lesson bookings. 

  • Private lessons have a strict 24 hour cancellation policy. Lessons cancelled, rescheduled, or missed with less than 24 hours notice will be charged the full amount of the lesson using the card on file or a lesson will be deducted from an existing private lesson package. 

  • Packages of four private lessons expire 3 months from the date of purchase. Packages of six private lessons expire 6 months from the date of purchase. Packages of 10 private lessons expire one year from the date of purchase. 

  • In the event of an injury or illness lasting longer than 10 days, private lesson packages may be extended with a doctor’s note. An extension will not occur without a doctor’s note and extensions will not occur retroactively. As soon as the injury or illness is diagnosed, the student must contact Holy City Salsa and provide the doctor’s note. The package will be extended according to the doctor’s recommendation. If a student fails to contact Holy City Salsa and provide a doctor’s note prior to the expiration of the package, it is forfeit. 

  • There is no guarantee that students will have the same day, time or instructor for private lessons. 


Socials and special events:

  • All sales final on entrances for socials and special events (including workshops) at Holy City Salsa. No refund or credit will be extended for a missed social or special event. Social and special event entrance may be transferred to another person with at least 24 hours notice given to Holy City Salsa. If the event is cancelled or rescheduled by Holy City Salsa, special event entrances will be refunded. 


Special Offers & Promotions:

  • From time to time, there may be special offers and discounts offered through Holy City Salsa or marketing partners. Please note that these offers cannot be combined with any other Offers & Promotions, and have no cash value. Limit on special offers is one per person. Special offers and promotions subject to their own terms and conditions.


Liability Waiver:

  • As with other recreational sports and physical activities, there is always the potential for injury.  All clients must sign our standard Liability Waiver prior to the start of their first activity at Holy City Salsa. 


Other:

  • If a student is more than ten minutes late to a group class, he or she will not be permitted to join the class.

  • Cell phones must be placed on silent, vibrate or off while classes are in session.

  • Please dispose of all trash and materials in the appropriate receptacles.

  • Please note that Holy City Salsa is not responsible for lost or stolen property.

  • As a service to our students and a marketing tool, Holy City Salsa takes pictures and videos during Holy City Salsa sponsored activities and posts them on channels including but not limited to Facebook, Instagram, www.holycitysalsa.com, Youtube, Google + and email newsletters. If you do not wish to have photos of you shared on public channels, please let a staff person know. No minors will be photographed without parental permission.


Studio Rentals:

-Holy City Salsa rents exclusive use of its facility to individuals and entities carrying their own liability insurance policy.

-Studio rentals have full access of the facility including available equipment during the rental period.

-A 50 % deposit of the full rental fee is due on the date of booking with the remainder due two weeks before the rental date.

-The deposit is refundable until two weeks before the rental date. The deposit will be forfeit if a rental is cancelled or rescheduled less than two weeks before the rental date.

-The use of the facility and equipment is on an “As is” basis.

-Holy City Salsa does not staff studio rentals. Phone and email support may not be available during the rental period. Renters may come to the studio during office hours to view the space and test sound equipment prior to rental date.